Privacy policy

This policy explains how Pawboo collects, uses, and protects your personal information. Contact us anytime at support.pawboo@gmail.com.

Information we collect

Order & contact details: name, email address, shipping/billing address, phone number.
Payment information: processed securely by our payment providers — we do not store your full card details.
Device & usage data: IP address, browser type, pages visited, and similar analytics.
Cookies: small files that keep your cart working and help us understand how the store is used.

How we use your information

To process, fulfil, and deliver your orders.
To communicate with you about your order and provide customer support.
To send marketing emails only if you've opted in (you can unsubscribe anytime).
To improve our store, products, and service.
To meet our legal and tax obligations.

How we share your information

We share information only with the service providers we need to run the store, including:

Shopify — our ecommerce platform.
Payment processors (e.g. Shopify Payments, PayPal) — to take payment securely.
Shipping carriers and fulfilment partners — to deliver your order, which may include partners located overseas.
Analytics and marketing tools — to understand and improve our store.

Because some of our partners operate internationally, your information may be transferred and processed outside your country. We take reasonable steps to ensure it's handled securely.

Cookies

We use cookies for cart functionality, analytics, and advertising. You can disable cookies in your browser settings, though some parts of the store may not work as well.

Your rights

You can ask us to access, correct, or delete your personal information by emailing support.pawboo@gmail.com. If you're in the EU/UK or California, you may have additional rights under the GDPR or CCPA, including the right to object to certain processing — contact us to exercise them.

Data security & retention

We use reasonable measures to protect your information, but no method of transmission over the internet is 100% secure. We keep your information only as long as needed to fulfil orders and meet legal obligations.